Impact of Servant Leadership on Job Performance: Mediating Role of Innovation and Job Satisfaction: Applied to Travel Agencies in Egypt

Document Type : Research Articles

Author

Tourism studies department, faculty of tourism and hotels, Helena university

Abstract

Servant leadership (SL) is a leadership style that depends on servant leaders who can evolve their subordinates. The most popular dimensions of SL are empowering and developing people, expressing humility, authenticity, interpersonal acceptance, stewardship, and providing direction. Servant leaders have to apply persuasive mapping dimensions, which means that servant leaders put tactics in place to encourage followers to implement the organizational goals through a well-understood mental model of their followers. As innovation is the primary requirement for successful leadership, servant leadership has to encourage solidifying innovation in the work environment as well. This study aims to reveal the impact of SL on the performance of the employees of travel agencies in Egypt through measuring the mediating role of job satisfaction between SL and employees' performance. In addition, measuring the mediating role of innovation between SL and job satisfaction is also important. For this purpose, online questionnaires were distributed to 309 employees of travel agencies in Egypt. Findings showed that servant leadership promotes employees’ performance by fostering their ability for innovation and, consequently, their satisfaction.

Keywords

International Journal of Tourism, Archaeology and Hospitality
Volume 2, Issue 3
December 2022
Pages 201-216

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